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Please review these policies carefully as they are the terms of sale that govern your purchases at www.ijaba.com. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at www.ijaba.com constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
If you are not satisfied with the condition of your purchased product upon arrival thereof, please call 1-843-835-5624 to discuss your potential refund or exchange. This request must be done in writing and telephonically within 7 calendar days of the receipt of the product. If the item is damaged and you send it back to us unopened in the original container or packaging, we will exchange it or offer you a refund based on your original method of payment. You must return the product to us within 14 calendar days of it’s arrival. All products must be packed in the original packaging. We may assess a 10% restocking fee on any opened (undamaged) item.
Please note that we do not permit the return of or offer refunds for the following products:
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Clothing
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Linens
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Aprons
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Books
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Cushion Covers
NOTE: We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
HOURS OF OPERATION
Monday to Friday from 9:00 a.m. to 5:00 p.m., EST. |
